Privacy Policy

1. Introduction

Welcome to THE VERDANT by Nature Inn. We respect your privacy and are committed to protecting the personal information you share with us while browsing our website or booking your stay at our private villa estate in Tungarli, Lonavala. This policy explains what information we collect, how we use it, and how we keep it safe.

2. Information We Collect

When you submit an inquiry, request a booking, or contact us through our website or WhatsApp concierge, we may collect the following details:

• Full name and primary contact number
• Email address
• Dates of stay, guest count, and specific accommodation preferences
• Government identity proofs required upon check-in as per local hospitality regulations
• Special requests including curated chef meals, arrival timings, and private event arrangements

3. How We Use Your Information

The details collected are used solely to deliver an uninterrupted and personalized stay experience:

• Processing booking confirmations and communicating check-in details
• Sending property directions, caretaker contact info, and WhatsApp concierge support
• Customizing in-house dining menus and preparing the estate prior to your arrival
• Improving our website performance, service quality, and reservation assistance

4. Data Protection & Sharing

We strictly follow a zero-spam policy. THE VERDANT by Nature Inn does not sell, rent, trade, or distribute your personal information to third-party marketing companies. Your details are accessible only to our verified reservation managers and on-site caretakers for the explicit purpose of managing your stay.

5. Cookies & Tracking

Our website may use basic operational cookies to enhance browsing speed, remember date selections on search widgets, and understand site visitor trends through standard analytics tools. You can choose to disable cookies through your browser settings without affecting core site functionality.

6. Security & Payment Processing

Any advance booking token or refundable security deposit collected is processed through secure banking, authorized UPI payment gateways, or verified channels. We do not store sensitive debit/credit card numbers or UPI PINs on our servers.

7. Contact Concierge Regarding Privacy

If you have questions about our privacy policy, wish to update your stored contact details, or request data removal after your holiday, feel free to connect with our administrative team: